The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges
I gladly accept returns (please look at frequently asked question)
I don't accept exchanges or cancellations
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Intimate items (for health/hygiene reasons)
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
What is CasuWares refund policy?
Please contact me first via email if there is a problem with your order.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If customer enters wrong address?
If customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).